The Edge Trends Committee sponsored a free seminar entitled “Disciplined Listening” on Thursday, February 19, 2015 at 7:30 a.m. in the UCSD Extension Classroom. The guest speaker was Michael Reddington, Founder and President of Unloq Company headquartered in San Diego. Unloq is an advisory and training company integrating forensic interviewing skills and techniques into business and personal communication.
The 23 attendees learned about “Disciplined Listening”, game planning, and how to analyze verbal and nonverbal behavior. Mike shared his experience in interrogation and using different approaches to diffuse resistance in a difficult communication. He shared different techniques which can be used in day to day communications. For example:
- “Establish the baseline by looking for groups of behavior”
- “Identify the right trigger in a communication”
- “Speak in the third person”
- “Always use open ended and assumptive questions”.
Mike went through a video as a case study with the attendees. He showed how to interpret words and body language used in communication and evaluate the context.
Overall, it was an insightful seminar, enhanced by Mike’s experience and knowledge. The feedback received from the attendees were positive, “Very Informative”, “Excellent Material” and “Can be used when coaching, meetings and negotiations”.
Mike can be reached at mike@unloq.com
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